information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. they also may review the organization’s records and type response letters for their supervisors to sign. they answer applicants’ questions about programs and may refer them to other agencies for assistance. in organizations with electronic filing systems, file clerks scan and upload documents. they also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. they use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. they also maintain records of applications received and licenses issued.
they also may answer requests for information from local, state, and federal officials and the public. they also answer questions about prices and shipping. information clerks typically need a high school diploma and learn their skills on the job. this is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. information clerks must be able to explain policies and procedures clearly to customers and the public. information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.
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