participants will come away from this workshop with a new outlook on the way they do business, and the skills and insights gained will help participants develop a sense of confidence and enthusiasm that is the essence of professional customer service. this workshop will create awareness and understanding of the critical importance of consistently providing exceptional service to the customers you serve. this course will help make appraising performance a valuable process that helps to achieve the organization’s goals and improve understanding for employees of why certain appraisals are given. this course is designed to provide participants with the skills, tools, and knowledge necessary to improve individual performance. this highly interactive workshop will provide all participants with the tools and knowledge they need to better understand and respect each generation, resulting in a more cohesive work environment.
participants will learn how to identify the critical factors associated with successful negotiating and influencing in their approach, preparation, and navigation of every business interaction. the focus of this customized workshop is to provide participants with an awareness and understanding of their workplace styles and tendencies, as well as the styles of those around them. the focus of this practical hands-on course is on presentation skills and public speaking essentials, allowing participants to become more comfortable with the public speaking experience. through this course, participants will learn how to define the different categories of workplace violence, recognize risk factors, safely diffuse situations, and more. our seasoned team of 90+ hr professionals serves as the hr department for businesses with little to no in-house hr expertise, and can provide an extra pair of educated hands for those businesses with an hr team already in place.
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