applicants now have the option to test from home. “the vast majority of training in corporations around the world is about cultural differences. “these are the differences that impact a workplace the most, because even employees who work frequently with international colleagues may be totally unaware of them.” japanese, indian and german companies have been providing cultural sensitivity training or sending their employees to learn western business practices for decades. the best training programs should also teach employees how to act in cultural situations that make them uncomfortable.
molinsky says the idea is for students to be put in realistic situations and to benefit from feedback and analysis in a supportive environment. the best way to do that is to embrace a process that guarantees confidentiality and anonymity to employees who provide input, according to claretha hughes, a management professor at the university of arkansas who has worked in corporate hr and sensitivity training for 19 years. according to hughes, “the advantage of internal approaches … is that there is familiarity with the organization and an opportunity to build on current relationships. finally, think in terms of common sense and common courtesy, treating others the way you would want to be treated.
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