as a manager, the question you need to ask yourself is: what kind of job aids do you have at your disposal to help your employees use ready-made solutions for dealing with recurring problems, so they don’t have to problem solve anew each time? if you do already have such job aids at your disposal, then make sure everybody on your team is using them. if several people on your team are doing the same work and facing the same problems, pull them together as a team. every step of the way, as you use these job aids to coach your employees, pay close attention. if they never have to puzzle through a problem, how do employees learn to solve problems on their own?” my response is always the same. for starters, employees will learn and practice the best step-by-step solutions to as many recurring problems as you can possibly think up in advance.
there will be a lot of problems they can solve very well. it turns out that by learning and practicing ready-made, step-by-step solutions, employees get better not only at solving the specific problems anticipated, but also at solving unanticipated problems. this is the point at which some managers will say, “i’m sorry, you never really learn unless you face some big problems and make some of your own mistakes. employees get in the habit of solving problems well and learn what effective solutions look like, which is a much better foundation for improvising should unanticipated problems arise. you will have fewer problems that are mishandled and fewer problems that hide below the radar and fester and grow unbeknownst to anyone. he is the author of numerous books, including it’s okay to be the boss; not everyone gets a trophy; and the 27 challenges managers face.
all workers benefit from strong problem-solving skills. (most notably the chapter titled how to teach processes, where she explains that “if a technician is faced with a problem on most “mistakes” in problem solving are decisions that were never up to that employee in the first place. instead by teaching employees to implement specific step-by-step solutions to parlay employee participation into teaching moments. virtually everything employees say as they learn about problem-, problem solving training for employees, problem solving training for employees, importance of problem solving skills in the workplace, foster problem-solving skills in the workforce, problem solving in the workplace.
tweet this 1. hire people who aren’t afraid to challenge themselves or take a risk. 2. build a staff with strengthen the problem-solving skills of your team. group of professionals working together to solve a design problem in fact, the ability to solve problems is an essential part of any employee’s skill set , even if it isn’t specified on the job, problem solving skills training, problem solving examples in the workplace, how to train on problem-solving, thinking and problem solving skills
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